Provide a more complete experience.
The BOSS Captive Portal is a web based gateway that can serve several roles. The Captive Portal provides a script driven interface to BOSS so that end-users can accomplish a desired task.
Possible tasks include purchasing access for a wireless hotspot, agreeing to a terms of use agreement, or notifying the end-user of a marketing promotion. The scripts are designed by the operator, using existing templates, or are modeled using their own workflow.
In multi-tenant communities such as an apartment complex or college campus, the BOSS Captive Portal can serve as a new subscriber sign-up page, advertising services or promotions, offering a selection of services from which to pick and choose; minimizing the work of collecting a user’s information and getting them online.
When combined with the Self Help application the Captive Portal gives providers a powerful pair of customer relationship management tools to interact with their subscribers and increase the level of control the provider has over the quality of their customer’s experience.
- User interface appearance that matches existing brand aesthetic
- Native BOSS platform integration with all BOSS modules
- Fully customizable scripts for user input
- Integration with third-party systems
- Rapid deployment of new services or service areas
- Providers can selectively offer services or gauge interest in new services
- Increased subscriber awareness of new or additional services
- Opens up additional revenue opportunities
- Minimizes manual work for new customer sign-up
- Helps promote high-margin services
- Increase service uptake through simple, automated activation
- Strengthens legal protection when subscribers violate terms of service
- Minimizes the effect of power users on the rest of the subscriber base or service area
- Lowers hurdles for government agency compliance (CALEA)
- Heightened awareness of the customer experience